Customer experience is hot. You can perfectly Industry Email List organize the customer journey on paper, but how do you get your employees on board? With a customer-oriented organizational culture you directly contribute Industry Email List to your own and consistent customer experience. But what exactly does it mean, what are best practices for this and how do you ensure a good transformation to customer focus among employees? To answer these questions, we took a look behind the scenes at AFAS Software and the Municipality of Industry Email List The Hague, two organizations that are at the forefront in this area and can serve as inspiration for other organisations.
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